| |
Presence and Instant Messaging
|
|
|
|
Corporate and Personal Auto Attendant |
|
| |
 |
Accelerate collaboration, response times and decision-making with secure presence and Instant Messaging (IM).
|
|
IM features include: the ability to create unique privacy rules per contact; send messages to groups; manage multiple conversations with tabs; keep a record of both voice and video conversations or even integrate with IM platforms like Skype™, Google Talk™ and others.
|
|
|
|
|
 |
Imagine a 24/7 answering service for every employee -
that's our personal auto attendant feature.
|
With
individual user customisation, you can instruct callers to press 1 to reach your cell, 2 to reach a colleague, 3 to leave a message, and so on. You can fine-tune up to 100 customisable attendants to suit your business based on day, night and holiday schedules, or let clients dial by extension and name.
|
|
|
| |
|
|
|
|
|
|
| |
Audio Conferencing
|
|
|
|
| |
 |
Sophisticated, secure, on-demand audio conferencing is
available and accessible through an easy-to-use
web-based portal.
|
Every user gets a personal
conference bridge with intuitive, graphics-based chair controls. Best of all, no extra licensing fees or extra hardware are required.
|
|
|
|
| |
|
|
|
|
|
|
| |
Voicemail and Unified Messaging (UM)
|
|
|
|
Contact Centre
|
|
| |
 |
Enhancing response times with a simple system that's integrated with user desktops.
|
UM sends voicemail to your chosen email address and allows users to pick up messages however they prefer - by hardware phone, software phone, Web portal or email. Every user automatically gets a message box, at no extra cost.
|
|
|
|
|
 |
A basic and informal, yet effective, contact centre is an ideal solution for businesses with up to 50 agents.
|
Easy to configure and use, it offers up to 50 queues per server, several lines per queue, a choice of call-routing algorithms and support for overflow queues during peak periods.
|
|
|
| |
|
|
|
|
|
|
| |
Single Number Reachability |
|
|
|
Call detail recording (CDR)
|
|
| |
|
Follow Me is an advanced call-forwarding capability that keeps mobile and on-call employees accessible.
|
With a few clicks, users can make multiple devices ring
simultaneously, point to a different device if they don't pick up the first one, and even set up time-of-day and day-of-week parameters.
|
|
|
|
|
|
UCS can collect Call Detail Records (CDRs), store them in a database or export them to software applications |
| such as Crystal Reports or Microsoft Excel. The end result is a complete set of records that are easy to
access, browse, export and analyse.
|
|
|
| |
|
|
|
|
|
|
| |
|
|
|
|
|
|
Home
Search 
